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Not receiving text messages?

How to fix this in Galaxy S8 devices.

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Sometimes your Galaxy S8 can send text messages but may not receive text messages. But all other functions in the phone might work in the phone. Sometimes you might receive the message hours after sending the message, may be days. In this post we have thought about presenting the solution for this problem. There might be several reasons for this problem. Go through the following steps one by one. Hopefully it might solve your problem.


Step 1:Reboot the device

 

You might have done this, before reading this article, but if you haven’t please follow the below steps;

  1. First press the Power button for a few seconds until the menu appears on the screen.
    Then select Power off from the menu options.
  2. Tap OK. Now your Galaxy S8 will shut down.
  3. After 30 seconds, press the Power button again until your Galaxy S8 powers on.If this does not work to reboot, specially if the device is unresponsive or frozen the device

Follow the below steps to force reboot;

  1. First press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds untill the phone power cycles.
  2. These force reboot process will physically disconnect battery from the device. This step will fix minor bugs and messaging issues.

Step 2:Disable the messaging app


The problem with messaging might be due to the message app. To solve this first disable the messaging app to reboot the messaging app. This might solve some bugs in the app. Follow the below steps to do this;

  1. First open Settings app.
  2. Then tap Apps.
  3. Search and find the messaging app and select it.
  4. Then tap DISABLE button.
  5. Finally select DISABLE to confirm
  6. In some cases the app might show a message as “Replace this app with the factory version? All data will be removed.”
  7. For that message Select OK option.
  8. After disabling the app, reboot your Galaxy S8 .
  9. Update the app if there is any update available.
  10. Check weather the app works without a problem by sending a text to one of your friends.

Step 3:Check in the inbox , other folders for the received messages, Also check for blocked messages

This step is important because some lost messages might be redirected to other folders, which is inside the messaging app. Check for your block list also ,if the messages that you are not receiving the messages are in your block list.


Step 4:Try deleting old messages

Some times your devices might not have enough space to receive new messages. This is the reason for not receiving the messages and it is a common reason for this issue. But this does not mean that your phone has lack of storage in the internal memory but, the messaging app itself might be running out of space to receive more texts. Because all apps has their allocated space and messaging app might be running out of this allocated space. Hence delete old messages to free up the allocated space of the messaging app.


Step 5:Reinsert the SIM card


Reinserting the SIM card has also solved many messaging issues. If you did not try this, follow the below steps;

  1. First turn off your Galaxy S8.
  2. Then remove the SIM card.
  3. Then wait for 19 seconds before turning the phone back on.
  4. Next, reinsert the SIM card and check if the problem has resolved.

Step 6:Clear cache and data

The cache is the temporary storage area of a device. It retains certain kinds of data. The aim of the cache is for speed up your device operations quickly and smoothly and reduce  processing and consuming data. Sometimes app cache might be outdated or corrupted. This might cause an app to have issues. When you clear an app’s cached data, you remove the temporary files placed there.Clearing data resets an app to its default state: it makes your app act like when you first downloaded and installed it. Following are the steps to clear app cache ;

  1. First open Settings app.
  2. Then tap Apps.
  3. Next tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Afterwards find and tap your app.
  6. Then tap Storage.
  7. Tap Clear Cache button.
  8. Finally restart your S8 and check if the problem is resolved.

Following are the steps to clear app data;

  1. Before clearing app data make sure that you have backed up important messages.
  2. Then open Settings app.
  3. Next tap Apps.
  4. Tap More settings at the upper right corner (three-dot icon).
  5. Then select Show system apps.
  6. Find and tap your app.
  7. Then tap Storage.
  8. Tap Clear Data button.
  9. Finally restart your S8 and check for the problem.

Step 7:Reset network settings

 

Android network settings control what your device can connect to and how. These settings may be corrupted sometimes. It will directs your device unable to connect to anything around the mobile. But, you can reset the network settings at any time. This won’t delete any of your apps, photos, or other data. This will erase  your saved WiFi passwords, and other connection information. Hopefully this will be able to solve the messaging problem as well. Follow the below steps to  reset your network settings.

  1. First open Settings app.
  2. Then tap General management.
  3.  Next tap Reset.
  4. Tap Reset Network settings.
  5. Then tap RESET SETTINGS button to confirm.
  6. Finally, restart your Galaxy S8 and check if the problem has solved.

Step 8:Replace your SIM card

If the above steps did not fix the problem the it is time to replace your SIM card or you can insert your current SIM to another working phone and check weather you receive messages to the SIM in the other phone. But if the problem persists even after inserting it to another phone, Then it is time to replace the SIM card.


Step 9:Try another messaging app

The problem might also be due the messaging app. Hence it is better to replace the old messaging app with a new one. Try another app in the app store. Some apps that you can use are;

  • Pulse
  • Textra
  • Mood Messenger
  • Android Messages

Step 10:Reboot the device in safe mood

 

This step is important to check weather 3rd part app affect the messaging issue. To do this reboot your Galaxy S8 in the safe mood.Safe mode is a great tool that allows you to figure out whether or not a third-party app is responsible for the problems you may be experiencing with your Galaxy S8. When you booting your device into safe mode, all the third-party apps will be disabled, while those that are pre-installed still work (YouTube, Gmail…). The issue you’re experiencing goes away in safe mode. Then you can be sure that one of the third-party apps is responsible for the issue. Following are the steps to do that;

  1. First turn the device off.
  2. Press and hold the Power key then past the model name screen.
  3. The “SAMSUNG” logo will be appears on the screen.
  4. Then release the Power key.
  5. Immediately release the Power key.
  6. Then Press and hold the Volume down key.
  7. Continuously hold the Volume down key until the device finishes restarting.
  8. After all Safe mode will display in the bottom left corner of the screen.
  9. Then release the Volume down key when you see Safe Mode.
  10. Let your phone run in safe mode and check for the problem
  11. If the messaging issue has solved now, the problem might be due to a 3rd part app.

Now we need to identify which app is causing us trouble. This can be done by following the below steps;

  1. Once you’ve confirmed that a third party app is the problem, you can start uninstalling apps individually. It is better if you begin with the most recent ones you added.
  2. After you uninstall an app, restart the phone to normal mode and check if the problem persists.
  3. If your Galaxy S8 is still having the problem, repeat steps 1-4 again and uninstall other apps too.

Step 11:Go to a Technical person

If the following suggestions did not help to resolve the problem, then go to a technical person and ask for help.

If a iPhone user cannot receive texts

This is only for the iPhone users. If they cannot receive texts, it might be probably because iPhone sends their messages as iMessages and not as regular messages.  This happens when a user switches from an iPhone to a Android phone and when switching the SIM card in iPhone to the Android phone without properly deactivating iMessages. Hence be sure to deactivate your iMessage before inserting the SIM to a Android device

Hope these 11 steps will solve your problem about receiving the messages. 🙂 🙂 

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