How to fix Galaxy S8 that stopped receiving text messages

stopped receiving text messages

This troubleshooting article will provide solutions if your Galaxy S8 has suddenly stopped getting texts. This article will help to to fix Galaxy S8 that stopped receiving text messages.

to fix Galaxy S8 that stopped receiving text messages

In some cases Galaxy S8 stop receiving text messages from various contacts in the phone. User can send text messages but not able to receive. All other functions of the phone seem to be working fine.

There may be a lot of possible reasons why Galaxy S8 no longer receive text messages. Follow a set of logical troubleshooting steps to fix Galaxy S8 that stopped receiving text messages:

to fix Galaxy S8 that stopped receiving text messages

1-Forced Reboot to fix Galaxy S8 that stopped receiving text messages

We don’t know if you’ve already tried this before you contacted us but restarting your device should be the first thing that you need to do.

  • Press the Power button for a few seconds until the menu appears on the screen.
  • Select Power OFF from the menu options.
  • Tap “OK”. The device will then shut down.
  • After 30 seconds, press the Power button again until the phone powers ON.


Another way to Force Reboot Galaxy S8:

Press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds or until the phone power cycles.

This is usually recommended if the phone become unresponsive or frozen. Force Reboot simulates the effect of physically disconnecting the battery from the device. Usually it is an effective solution to fix minor bugs, including unexplained random messaging issues.


2- Disable messaging App to fix Galaxy S8 that stopped receiving text messages


There’s a big chance that the problem is caused by the text message App you’re using. So, the next troubleshooting step is to see the effect if you disable the app. Basically this troubleshooting step will reboot the app itself. It’s a good way to deal with app-related bugs. Follow the steps below:

  • Open Settings app.
  • Tap Apps.
  • Find your messaging app and tap it.
  • Tap DISABLE button.
  • Now, Press “DISABLE” to confirm.
  • Select “OK” if the app show a message like “Replace this app with the factory version? All data will be removed.”
  • Restart Galaxy S8, when the app become disable.
  • Update the messaging app again. After that, send yourself a test message to see if it’s working now.

3- Check inboxes, other folders, or blocks

Check all folders, inboxes and blocks for messages. It’s possible that, the “lost” messages are actually redirected to other folders under the messaging app.


4- Delete old conversations

to fix Galaxy S8 that stopped receiving text messages

One of the common reasons is lack of space. It does not mean the lack of storage space in the phone’s internal memory. Even if you have lots of free space in S8’s internal storage, it’s possible that the messaging app is running out of space to accomodate more texts. Each app, is allocated a certain amount of space only. If the allocated space is running out or has already been filled up, it won’t be able to receive new SMS. To prevent, delete old conversation threads, specially those which contain photos and videos. Try to delete as many messages as possible and see if the problem returns.


5- Reseat SIM card


Sometimes messaging issues can be successfully fix by removing and reinserting their SIM card. Follow the steps below:
Turn OFF your S8.
Remove the SIM card.
Wait for some seconds before turning the phone back ON.
Reinsert the SIM card.
Check for the problem.

Fix #6: Clear cache and data

Apps use a set of temporary files and other stuff to work efficiently. Sometimes, an app cache become outdated or corrupted. Follow the steps below to find and delete the app which is using much storage:
Open Settings app.
Select Apps.
Tap on More settings at the upper right (three-dot icon).
Select Show system apps.
Find and tap your app.
Tap Storage.
Press “Clear Cache” button.
Restart the device and check for the problem.

How to clear app data

Should wiping the cache of the apps won’t work, the next step is to clear their data. This procedure will bring the app to its factory state. So have a back up of your text messages ahead of time. Follow the steps below to clear the data of each app:
Open Settings app.
Select “Apps”.
Tap on More settings at the upper right (three-dot icon).
Select Show system apps.
Find and tap your app.
Tap Storage.
Press “Clear Data” button.
Restart Galaxy S8 and check for the problem.

Fix #7: Reset network settings

Some messaging issues are caused by inefficient or incorrect cellular network configuration. To minimize the chance of this reason, make sure to Reset network settings.
To reset network settings of your S8:
Open Settings app.
Tap General management.
Select “Reset”.
Press “Reset Network settings”.
Tap “RESET SETTINGS” button to confirm.
Restart Galaxy S8 and check for the problem.

8- Replace SIM card to fix Galaxy S8 that stopped receiving text messages

If all the above steps fail to fix the error, then check to see if there is a SIM card issue by replacing it. Insert another compatible Sim Card to check if you receive messages on that device or not. If the problem still exist, follow the step below:

9- Use another messaging app to fix Galaxy S8 that stopped receiving text messages

As mentioned above, the problem may be with the messaging app itself. So it’s better to use a different one. There are many good messaging apps in Play Store. Below are some recommended any of these:

  • Pulse
  • Textra
  • Mood Messenger
  • Android Messages

10- Observe on Safe mode

Some third party apps may not work properly and cause interference with Android. To check if you have such an app right now, Restart your Galaxy S8 to safe mode. In this mode, only pre-installed apps will run and all third party apps are disabled. So it’s a good way to know if you have a bad app situation. If you’ll receive messages on safe mode but not on normal mode, it means there is a bad app.
To restart your device to safe mode:
Turn the device off.
Press and hold the Power key after the model name screen.
When “SAMSUNG” appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.
Now, run the device in safe mode and check. If Galaxy S8 works normally, it means there is a bad third party app.

Uninstall bad app:

To identify which app is causing the trouble, boot the phone back to safe mode and follow these steps:
Boot to safe mode.
Check for the problem.
Once you’ve confirmed that a there is a bad third party app, uninstall apps individually. It is better to begin with the most recent ones you added.
After uninstalling the app, restart the phone to normal mode and check for the problem.
If the device is still problematic, repeat steps 1-4.

Can’t receive texts from iPhones?

If this issue happen in an iPhone, it’s possible that their messages may be sent in the form of iMessage and not of regular texts. This situation can occur if the user switch from iPhone to Android and transferred SIM card to your Android device without properly deactivating iMessage. Messages sent to your phone number from contacts using iOS devices will be sent as iMessage. So, the user will never receive them at all. If you want to know how to properly unregister your iMessage, follow this official instructions from Apple.

Contact network operator

If all above steps won’t fix the problem, at this point, contact your network operator to figure out the issue. The problem might be on their system. There may be a network outdated going on, or your account may need to be reconfigured.

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