How to fix low audio on calls on Galaxy S10 | sound is low during calls

How to fix low audio on calls on Galaxy S10 | sound is low during calls

Calling issues are most common problems on all  android mobile phones.. not just in [name-2]. The good news is you can solve this on your own with 10 minutes. In this post, learn how to fix “low audio on calls on [name] | sound is low during calls. Read it to find out the possible solution for your [name-2] device.

Case Study:

Sometimes, all of sudden audio become low on calls even with volume on max. and The subscriber can hear us without any problem

How to fix low audio on calls on Galaxy S10 | sound is low during calls

Solution to fix low audio on calls on [name] | sound is low during calls

The issue does appear to be software-related. If you’ve already checked the basics like making sure that the speaker is clear, volume is up,  Bluetooth is not engaged, then focus on the possible software aspects of the problem. Below are the troubleshooting steps that you want to do.

1- First of all, Verify notifications are set to max

Device’s Volume of notifications may sometimes change due to updates or other apps. Try checking the notifications on your device to see if the volume is set way to low.

  • Go to Settings.
  • Select “Sounds and vibration”.
  • In order to ensure that audio setup of S10 is up to your standard, check some options.
  • Start by checking the very first option which is Sound mode.
  • Check all options, set them as you want. One of the options at the bottom is “Answering and ending calls”. Change the default set up if any one option is interfering with the notifications to occur.

2- Force close Phone app

to fix low audio on calls on [name]

If the device is unable to make or receive calls, then first restart the said app. There are many factors that can cause Phone app to stop working properly. Follow the steps below:

  • Tap the Recent Apps key (the one with three vertical lines on the left of the Home button).
  • When the Recent Apps screen appears, swipe left or right to look for Settings app.
  • Then, swipe up on the app to close it. This will force the App to close.
  • Or simply tap the “Close All app” to also restart all apps. Another way to force close an app is this:
  • Open Settings app.
  • Select “Apps”.
  • Press the More settings icon (three-dot icon, upper right).
  • Tap Show System Apps.
  • Find and tap Settings app.
  • Select “Force Stop”.

3- Force restart before calling to fix when sound is low during calls

sound is low during calls. This will clear the system and possibly get rid of the bug as well.  For this, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the device restart, release the buttons.
This is usually effective in clearing bugs that developed when the system is running for some time. It is better to restart [name] using this method at least once a week to decrease the chances of bugs.
For some [name], there may be a slightly different way to restart the device. Here’s how:

  • Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles.
  • Allow several seconds for the Maintenance Boot Mode screen to appear.
  • From the Maintenance Boot Mode screen, select Normal Boot.
  • Use Volume buttons to move through the available options and the lower left button (below the volume buttons) to select.
  • Wait for up to 90 seconds for the reset to complete.

4- Clear Phone app Cache

Clearing the Cache of a bad app is another basic troubleshooting step that you can do in this situation. Follow the steps below:

  • Open Settings app.
  • Select “Apps”.
  • Tap the More settings icon (three-dot icon, upper right).
  • Select “Show System apps”.
  • Find and tap Phone app.
  • Tap Storage.
  • Press “Clear Cache button”.
  • Restart the phone and check for the problem.

5- Reset Phone app

to fix low audio on calls on [name] | sound is low during calls

If Phone has stopped bug remains, you must follow the previous step through with clearing the app’s data. This will reset the app to its defaults. Here’s how:

  • Open Settings app.
  • Select “Apps”.
  • Tap the More settings icon (three-dot icon, upper right).
  • Press Show system apps.
  • Find and tap Phone app.
  • Tap Storage.
  • Select “Clear data” button.
  • Restart the phone and check for the problem.
  • Although this troubleshooting step will not delete any personal data, but it is better to create a backup of all Contacts and Phone logs.

6- Reset network settings

For this network related issues, one of the best and basic thing to do is to clear the current network configuration. Sometimes, system-wide changes like an update can mess some things up. follow these steps:

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap General Management.
  • Press “Reset”.
  • Select “Reset network settings”.
  • Tap Reset settings.
  • If you have set up a PIN, enter it.
  • Tap Reset settings. Once complete a confirmation window will appear.

7- Boot in Safe Mode

to fix low audio on calls on [name] | sound is low during calls

If Samsung [name] has the issue of low audio on calls after installing an app, it’s better to delete the app fix it. If you are not sure, or if you can’t remember which app you have installed. Then try to restart the device in Safe Mode. Sometimes third party apps may interfere with Android and with other apps. To check it, restart the phone to safe mode. Here’s how to do that:


    1. Turn Power off the [name] by clicking.
    2. Turn Power on the phone
    3. When the [name-2] logo is shown, press Volume down key until the Lock Screen.
    4. Now you are on SAFE MOOD

Uninstall bad App

If the problem still exist, follow the process of elimination to identify the bad app:

  • Boot in Safe mode.
  • Check for the problem.
  • Once it is confirm that a third party app is causing the problem, start uninstalling apps individually. It is better to begin with the most recent one.
  • After uninstalling the app, restart the phone to normal mode and check for the problem.
  • If your S10 is still problematic, repeat steps 1-4.

8- Wipe Cache partition

to fix low audio on calls on [name] | sound is low during calls

Some apps put negative impact if the system Cache is corrupted. Android uses a system Cache, which is stored in the Cache partition, to load apps quickly. Sometimes, this Cache gets corrupted during and after an update, or for some other reason. A corrupted Cache can eventually cause performance issues as well as a bunch of other minor annoyances. To make the phone’s system Cache is fresh, wipe the Cache partition. This will force the phone to delete the current Cache and replace it with a new one.
To wipe the Cache partition on your [name]:

  • Turn off the device.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe Cache partition’.
  • Tap Power button to select.
  • Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  • When the wipe Cache partition is complete, “Reboot system now” is highlighted.

9-Update the software and apps

Although installing updates sometimes causing bugs. By default, your S10 should notify any available updates but in case if the mechanism turn OFF, it is better to check them manually.
To check for Android or system update:

  • Open Settings app.
  • Tap Software update.
  • Tap Download and install.
  • Wait for the device to check for updates.
  • Install the update. If there’s no new update, your phone should tell you so.
  • For a branded [name] devices, there is not any option to manually check for an update. Simply confirm if there’s a notification for an update and allow update installation.
    To check for app updates:
  • Open Play Store app.
  • Tap More settings icon (at the upper left).
  • Select “My apps & games”.
  • Tap Update all button.

10- Factory reset

to fix low audio on calls on [name] | sound is low during calls

The final troubleshooting step is to wipe the device with Factory Reset. This helps for troubles that are the result of software or app bugs. Below are the two ways to Factory Reset [name]:

Method 1: How to hard reset on Samsung [name] via Settings Menu

This is the easiest way to wipe [name]. Follow the steps below:
Create a backup of your personal data and remove your Google account.

  • Open Settings app.
  • Scroll to and tap General management.
  • Tap Reset.
  • Select Factory data reset from the given options.
  • Read the information then tap Reset to continue.
  • Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung [name] using hardware buttons

In case the phone is not booting up, or it boots but Settings menu is inaccessible, then this method will be helpful. First, boot the device to Recovery Mode. .
If possible, create a backup of all personal data.
Also, remove your Google account.

  • Turn off the device.
  • If it is impossible to shut the device OFF regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  • Press and hold the Volume Up button and the Bixby button at the same time.
  • While still holding the Volume Up and Bixby keys, press and hold the Power button.
  • The Recovery screen menu will now appear. When you see this, release the buttons.
  • Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  • Press the Power button to select ‘Wipe data/factory reset.’
  • Use Volume Down to highlight Yes.
  • Press the Power button to confirm factory reset.

12- Contact your network operator

If all the above steps are fail to fix low during calls issue, then contact network operator to find out the cause. There may be a problem with their software or with their service. It is advisable to ask for the technical team instead of the customer service department.

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