Lucas Noah 
What does excellent customer service mean to you?
What customer service is today, was not imaginable a few decades back as it was not considered a primary building block for the businesses as it is today. We have seen several businesses rising with exceptional customer services, such as Xfinity. They do offer an Xfinity phone number that you can reach out to 24 hours a day and 7 days a week, but also other channels such as email, live chat, online community, Twitter, and what-not. All this makes it easier for the customer to opt for a channel convenient to them.
This question; what does excellent customer service mean to you gets thrown around a lot and rightfully so. Something as critical as this for the success of any business must be known by the public as well, so they also know what to expect when they reach out to a company for assistance and so they never settle for less.
So, let’s find out what does excellent customer service means?
1. Excellent Customer Service
Excellent customer service not only means sticking to the industry’s best practices such as respecting customers’ time, maintaining a good attitude, and providing informed and useful options, but also going above and beyond to exceed instead of merely meeting the expectations.
2. A Polite Attitude
When it comes to providing good customer service, attitude is essential, and having a polite and positive attitude goes a long way with the customers. When the customer receives a polite attitude where the representative deals with patience, it sits well with them. When they know they are not just an account or ID number for the company, it is all through the soft responses from the rep’s end. Trust us on this, on several occasions even the angriest customer easily lets go of the issues only with the warmth in a tone.
3. Thorough Product Knowledge
A broad understanding of your product is an important customer service skill. You should ideally believe in your product, be able to discuss features and use cases intelligently, demonstrate to your consumers how the product may benefit them, and also will be able to mention troubleshoot any issues.
4. Creative Solutions
Don’t be scared to dazzle your consumers while attempting to fix their problems. You might simply fix the problem and move on, but by going above and beyond to meet their demands, you’ll develop clients who are loyal to you and your product.
5. Instant Responses
Customers do realize that at times tricky situations may take some time to reach a resolution. There’s a distinction to be made between the time it takes you to reply and the speed with which you handle their issues. Customers do not want to wait in a queue well obviously, but they are willing to wait as long as it takes to fix their problem. You should do the same.
It would be phenomenal if you return the customer’s calls immediately and try to cater to them through the entire process smoothly instead of simply pushing them off the call and getting rid of the ticket without finding a complete solution.
6. Attentiveness
Looking back over the data and listening in real-time are two ways to pay attention to client feedback. When your customers take the time to chat with you, show them that you care. Listening enhances the likelihood of hearing and effectively solving your clients’ true problems, resulting in happier consumers. Pay attention to what they’re saying instead of promoting your agenda. Don’t make the mistake of assuming you know what your customer will say. If you do so, the customer only gets frustrated.
7. An Extra Mile
To provide excellent customer service going an additional mile is significant. It is when you’ve checked off all the boxes but still want to do more. Being helpful often entails anticipating your client’s needs before they ever get the opportunity to express them. In reality, customers may request one item without realizing they require something other. It is your responsibility to anticipate and meet their requirements.
Wrapping Up,
Each sort of organization has its own set of standards for excellent customer service. The elements, however, are the same. Customers expect you to be friendly, upbeat, and knowledgeable. It’s all about giving customers a whole experience. This includes everything from the initial interaction through the final product.