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Samsung Galaxy S7 Edge touchscreen is unresponsive issue and other related problem

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In here, you can get  understand regarding the basic troubleshooting information and easy steps for fixed the issues of your Samsung Galaxy device and you can try this easy steps by yourself. 🙂 

 

Basic trouble shooting

Through this article provide a guide about the basic troubleshooting steps. You can follow these simple steps to resolve your problem. But, if you have proper knowledge, extract idea about the issue and no confidence to troubleshoot procedure, then it is better to visit technician without processing more complicated procedure and risky procedure. If you have to wait some time with technician, it is better than go to the stores or end up your device by yourself.


Force Reboot

If your device has an issue such as frozen or unresponsiveness. You can follow this mention procedure. If your device is with removable battery, you can disconnect the current existing battery and perform the simulated battery.

  • Volume down and power keys are press and hold together and keep it about 07 to 10 seconds.
  • Then your device will be Rebooting.

Safe mode

This safe mode will be important to troubleshooting the third party or downloaded app. If your phone is in normal mode or frequently reboots. You can follow below mention steps.

  • Turn off your Samsung Galaxy S7 Edge device.
  • Keep press and hold the power button.
  • Release the power button when it shows the “Samsung Galaxy S7 Edge” logo and immediately press and hold the Volume down key.
  • Until phone finishing reboot, continuously hold the button.
  • When you see the “Safe mode” at the bottom left corner of the screen, release the Volume down key.

Delete system cache

Through wiping the system cache, there is an ability to avoid minor software and hardware issues of your device. It better you can visit technician before performing reset procedure.  In here mention the step for deleting system cache from your device.

  • First of all, turn off your device.
  • Home key and the Volume up keys press and hold, after press the power button.
  • You can release the power key, when it shows on the screen as “Samsung Galaxy S7 Edge”, but it should be continuously hold the Home key and the Volume up keys.
  • When it shows the “Android logo” on the screen, you can release both Home and Volume up keys.  After that leave your phone about 30 to 60 seconds.
  • You can navigate through the option using the Volume down key and highlight the “Wipe cache partition” option.
  • After you highlight it, press the power key to select “Wipe cache partition” option.
  • Using the Volume down key, now you can highlight the “yes” option and to select it you can press the power button.
  • Now you have to wait some time until finished the Master Reset of your device and when it completed highlight the “Reboot system now” and press the power key.
  • After finishing above procedure, your device now reboot longer than usual.

Performing Reset

To bring your Samsung Galaxy S7 Edge device back to its default setting, there are available two methods. In here explain that two method. First one is, being the Factory Reset via the setting menu and second method is, through a Recovery mode done the Master Reset.

  • Firstly, we concern about the steps of Factory Reset.
  • Now you is in the Home screen, you have to go for app. For that tap on Apps icon.
  • After that find and touch on the setting icon and touch on Backup and reset icon.
  • Tap on “Factory data reset” option and touch on Reset device.
  • If your device is with a screen lock feature turned on, your password or PIN enters.
  • Touch on continue.
  • Tap on Delete all option to confirm your action.
  • Now we pay attention to how we done the Master Reset.
  • As the first step, turn off your Samsung Galaxy S7 Edge device.
  • Home key and the Volume up keys press and hold, after press the power button.
  • You can release the power key, when it shows on the screen as “Samsung Galaxy S7 Edge”, but it should be continuously hold the Home key and the Volume up keys.
  • When it shows the “Android logo” on the screen, you can release both Home and Volume up keys.  After that leave your device about 30 to 60 seconds.
  • Use the Volume down key for navigate through the various options and find and highlight the “wipe data/ Factory reset” option.
  • When you highlight the “wipe data/ Factory reset”, press the power key to select it.
  • Now highlight the “yes” option and after that highlight the “Delete All’ option. For highlight the above mention option you can use the Volume down key and use the power button for select the options.
  • Now you have to wait until the finish the Master reset and when it completed, highlight the “Reboot system now” option using the power key.
  • After finishing above procedure, your device now reboot longer than usual.

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